Session Details: Session 1034

The Role of Decision-Making for Knowledge Management

Track D

Date: Tuesday, October 14, 2008


Time: 11:15 – 12:30


Room: Salon 24

Session Chair:
Kirsten Foss, Norwegian School of Economics

Title: Is Knowledge Management Rational?


  • Andre Guimaraes, BNDES
  • Alan Eisner, Pace University
  • Helaine Korn, City University of New York
  • Heitor Caulliraux, University Federal-Rio de Janeiro

Abstract: The main purpose of this article is to bring rationality back into the knowledge management agenda. Pursuing this goal, we examine how the dominant mode of rationality impacts knowledge management in organizations. We advance propositions regarding which knowledge management strategies (i.e., emphasizing codified or tacit knowledge) will lead to superior performance, under scenarios of dominant instrumental or substantive rationality.

Title: Standard Operating Philosophy: Path to Comprehensive Knowledge Management and Decision Speed


  • William Worthington, Baylor University

Abstract: Standard Operating Philosophy (SOPh) is a higher aggregation of the well known standard operating procedure (SOP). SOPh incorporates SOPs into its mix to enable organizations to develop efficiency by turning repetitive routines into codified procedures. However, SOPh also incorporates an emphasis on non-routines to keep operators within the organization from becoming complacent or rigid in their decision making. The main purpose behind the SOPh notion is to train on SOPs to the point where they become ‘muscle memory’ automatic. Thus, decision makers can focus their energy on the tactical changes occurring around them. This combination creates the essence of Standard Operating Philosophy and is of value to practitioners as well as researchers in their pursuit to manage knowledge especially in times of environmental stress.

Title: The Limits of Information Processing: Applying the Knowledge Principle to Organizations


  • David Brunner, Harvard University
  • Edward Feigenbaum, Stanford University
  • Bradley Staats, University of North Carolina at Chapel Hill

Abstract: Organizations tend to overestimate the value of information processing and underestimate the importance of knowledge. Similar confusion prevailed in the field of artificial intelligence (AI) during the 1960s and 1970s: it was then commonly believed that the performance of problem-solving systems depended on repeated application of a small set of “rules of thought”. Confidence in the power of such generic information processing turned out to be misplaced. AI researchers found that intelligence results from huge quantities of highly specific bits and pieces of knowledge, a discovery stated formally by Lenat and Feigenbaum as the “Knowledge Principle”. In this research, we draw on work from the field of AI to formulate a precise definition of knowledge and investigate the implications of the Knowledge Principle for organizations.

Title: The Use of Onformation in Organizations: A Cognitive Perspective on Line Managers' Involvement in Cross-unit Activities


  • Kirsten Foss, Norwegian School of Economics
  • Waymond Rodgers, University of California

Abstract: The efficient use of knowledge and information allows firms to compete more effectively in the marketplace. The aim of this study is to understand if and how managerial involvement in cross-unit activities influences managerial assessment of information received from a unit where managers were involved. Senior line managers in a major bank completed a survey questionnaire addressing their perceptions and judgments regarding the usefulness of auditing services. We use a throughput modeling in this research to understand if and how their involvement in internal auditing influences their information processing and assessment of the information passed on from internal corporate auditing. Our study supports the notion that managers can influence recipient units’ perception of the sending unit by using liaison mechanisms such as managerial cross-unit involvement.

All Sessions in Track D...

Mon: 11:15 – 12:30
Session 1027: Knowledge Proximity and Knowledge Diffusion
Session 1029: Strategy Tools in the Knowledge-Based Economy
Mon: 15:30 – 16:45
Session 1030: The Emerging Strands of Research in Strategic Cognition
Mon: 17:00 – 18:15
Session 1028: Social and Institutional Issues in Strategic Management
Tue: 11:15 – 12:30
Session 1034: The Role of Decision-Making for Knowledge Management
Session 1117: SMS Emerging Scholar Award Recipient 2008 - Riitta Katila
Tue: 14:30 – 15:45
Session 1031: Organizational Structure and Performance
Wed: 11:30 – 12:45
Session 1026: Learning Within and Across Organizational Boundaries

Strategic Management Society

Cologne Conference